There are three different ways to end an active alert if you have a family & friends plus or a professional subscription.

1) The first and preferable way to end an active alert is that the helpers end the call. After the conference call, when the last helper hangs up, the alert will automatically be ended. Please note that the communication between wearer and helper should last at least 30 seconds for this scenario to happen. This way is not working if you have a family and friends subscription.

2) Another option is to end the alert on the watch. During an active alert, you can press the red alert icon. Then you get the choice to either end or continue the alert. By pressing the 'end alert' button on the screen, the wearer ends the alert. 

You can also disable the 'end alarm by wearer' option in the online watch management portal under 'watch settings'. 

3) The third option is to end the alert via the watch management portal. Any watch administrator can do this by navigating into the “Alarm History” menu.