General questions

Information about our products and services

What are the advantages of a Smartwatcher emergency watch over mobile phone?
The emergency call watch is on the wearer’s wrist and is thus always within reach in an emergency situation. A simple press of a button triggers an alert an...
Thu, 6 Feb, 2020 at 11:37 AM
Does the wearer of the watch need a smartphone?
With the standalone watches SPIRIT, ESSENCE, MOTION, SENSE and CHRONO, the wearer doesn’t need a smartphone because the watches have a built-in SIM card. He...
Tue, 6 Apr, 2021 at 10:13 AM
Do the helpers need a smartphone?
Depending on the subscription you are choosing, the helpers need a smartphone in order to have some functions available.  If you choose the FRIENDS &...
Thu, 23 Jan, 2020 at 3:30 PM
How do I select the subscription for my emergency watch?
The subscription is selected when registering the watch on See also: How do I register my watch?
Thu, 23 Jan, 2020 at 4:18 PM
Which subscription shall I choose?
Depending on your needs, you can choose one of the following subscriptions.  FRIENDS & FAMILY When you press the watch’s alarm button, up to 12 per...
Thu, 6 Feb, 2020 at 11:38 AM
Why is the watch coming with an international simcard?
ESSENCE and MOTION watches come with an integrated roaming sim card with a Swedish +46... phone number. The watch will always connect to the best available ...
Thu, 23 Jan, 2020 at 2:43 PM
What does 'Swiss made software' mean?
The Smartwatcher software complies with the guidelines of the certificate “Swiss made software“. We have developed our own software and can provide you with...
Thu, 21 Nov, 2019 at 2:40 PM