Subscriptions

Explanation about our various subscriptions

Active alert: How do Helpers get notified?
This information is relevant for the new subscriptions "Family & Friends" and "Familiy & FriendsPRO".  It also applies to the o...
Wed, 1 Dec, 2021 at 2:30 PM
PROFESSIONAL subscription: how does it work?
When the Wearer presses the watch's alarm button, she or he will be directly connected to the relevant emergency call center in the country of residence...
Wed, 1 Dec, 2021 at 3:50 PM
Why do I have to fill out a questionnaire if I choose a PROFESSIONAL subscription?
For the emergency call center to provide optimal service, it needs information such as who to contact in an emergency, if the wearer uses medication, where ...
Thu, 6 Feb, 2020 at 11:52 AM
How do I add or change details of the emergency call center questionnaire?
Sometimes, it's not possible to fill out all the required information at once. In order to add or change small details, you can trigger a test-alert and...
Thu, 20 Feb, 2020 at 11:12 AM
How can I change my subscription?
You can easily and quickly change your subscription plan in the Watch Management Portal. All your subscription details are visible in the menu item Account...
Wed, 1 Dec, 2021 at 4:09 PM
How can I cancel my subscription?
You can send us your written cancellation of the subscription before the end of the contractual period. If we don’t receive a written cancellation before ...
Wed, 12 Feb, 2020 at 2:44 PM
I received an email with 'update your card details'. What should I do?
You have received this email because we are no longer able to make the payment of your subscription fees automatically. There may be two reasons for this: ...
Fri, 16 Apr, 2021 at 8:54 AM