Subscriptions

Explanation about our various subscriptions

How do the helpers get notified of an alert with a FRIENDS & FAMILY subscription?
When you press the watch’s alarm button, up to 12 personal contacts are alerted by notifications to the free SmartWatcher® app. All the helpers need to have...
Thu, 23 Jan, 2020 at 3:40 PM
How are the helpers of the subscription FRIENDS & FAMILY PLUS notified of an alert?
When you press the watch’s alarm button, your helpers will be called upon their phones (mobile or landline). Thanks to the watch’s built-in microphone and s...
Thu, 23 Jan, 2020 at 2:55 PM
How does the PROFESSIONAL subscription work?
When you press the watch's alarm button you will be directly connected to our emergency call center, where highly trained safety professionals will be ...
Thu, 6 Feb, 2020 at 11:52 AM
Why do I have to fill out a questionnaire if I choose a PROFESSIONAL subscription?
For the emergency call center to provide optimal service, it needs information such as who to contact in an emergency, if the wearer uses medication, where ...
Thu, 6 Feb, 2020 at 11:52 AM
How do I add or change details of the emergency call center questionnaire?
Sometimes, it's not possible to fill out all the required information at once. In order to add or change small details, you can trigger a test-alert an...
Thu, 20 Feb, 2020 at 11:12 AM
How can I change my subscription?
You can always upgrade your subscription to a higher plan, often your subscription is upgraded within one working day. Downgrading your subscription to a l...
Fri, 19 Feb, 2021 at 10:10 AM
How can I cancel my subscription?
You can send us your written cancellation of the subscription before the end of the contractual period. If we don’t receive a written cancellation before ...
Wed, 12 Feb, 2020 at 2:44 PM
I received an email with 'update your card details'. What should I do?
You have received this email because we are no longer able to make the payment of your subscription fees automatically. There may be two reasons for this: ...
Fri, 16 Apr, 2021 at 8:54 AM