Watch usage

Explanation how to use the watch

How to avoid triggering false alerts?
In the watch management portal, you can activate the setting "beep before alert", which allows the wearer to cancel the emergency call within 5 se...
Thu, 20 May, 2021 at 3:37 PM
How is an active alert ended? Can the wearer end the alert?
There are three different ways that an active alert can be ended. 1) The first and preferable way to end an active alert is that the Helpers or the care...
Thu, 25 Nov, 2021 at 9:33 AM
How do I geolocate the watch?
The administrator of the watch can geolocate the watch anytime in the online watch management portal.  Go to 'Map' and press 'Start Geolocating...
Wed, 5 Feb, 2020 at 2:24 PM
How accurate is the geolocation?
Smartwatcher emergency watches use state-of-the-art positioning technologies such as GPS, WPS and LBS to obtain the most accurate position of the watch wear...
Wed, 5 Feb, 2020 at 10:53 AM
Will there be an active alert if I geolocate the watch from the user portal?
If the administrator is geolocating the watch from the online user portal, there will be a yellow icon visible on the watch. The helpers / emergency center ...
Wed, 5 Feb, 2020 at 10:52 AM
How can I use the safety timer on the watch?
The safety timer and also the geofencing is available on the MOTION as well as ESSENCE but not on the SPIRIT. When the safety timer is active, safety must ...
Wed, 19 May, 2021 at 1:28 PM
How does the inactivity sensor work?
In Watch Management under 'Watch Settings', you find the option to switch on the 'Confirm safety on movement (inactivity sensor)' feature. T...
Thu, 20 May, 2021 at 3:27 PM
Does the safety timer and inactivity sensor affect battery life of the watch?
The safety timer and inactivity sensor are designed in a very efficient way, but both features affect the battery life of the watch slightly. In general, bi...
Wed, 5 Feb, 2020 at 3:18 PM
What is geofencing and how can I use it?
The geofencing function is available for the ESSENCE and MOTION watch but not for the SPIRIT. Geofencing is the ability to define a safe-zone by entering a ...
Wed, 19 May, 2021 at 5:16 PM
What does the cloud on the screen mean?
If a cloud appears on the display, it could mean two things:  Either the watch is in low power mode; Or there is no network coverage.  
Thu, 6 Feb, 2020 at 9:54 AM