You have received this email because we are no longer able to make the payment of your subscription fees automatically. There may be two reasons for this:

1. Recently the expiration date of your credit card has passed and you have received a new card with the same card number

We need to receive the new expiration date from you at We will adjust it and you do not have to do anything else. 

2. You have taken another credit card into use 

We need to receive a confirmation of the change at, but without the new credit card details. You will then receive an email from us with a new invoice. You can pay this invoice online with your new credit card so we will have the correct payment information again. 

We thank you kindly for the update.

If you have any questions, please contact our support team:


Phone: CH +41 43 508 46 92 (9AM - 5PM)

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