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Which models are water resistant?
How long does the battery last?
How do the helpers get notified of an alert with a FRIENDS & FAMILY subscription?
How are the helpers of the subscription FRIENDS & FAMILY PLUS notified of an alert?
How does the PROFESSIONAL subscription work?
Why do I have to fill out a questionnaire if I choose a PROFESSIONAL subscription?
How do I add or change details of the emergency call center questionnaire?
See all 8 articles
SPIRIT and SPIRIT petite
SPIRIT User Guide / Instruction Manual and relevant documentation
How can I turn on the SPIRIT watch? / How can I turn off the SPIRIT watch?
Why do I have to charge my SPIRIT or SPIRIT petite watch every day?
How do I trigger an alert on the ESSENCE and MOTION?
What is the main difference between the ESSENCE and the MOTION watches?
Can I also set an alert without pressing the red button on the ESSENCE and Motion?
ESSENCE / MOTION instruction manual
How can I end a call on the ESSENCE watch?
First usage of the Smartwatcher watch
How do I register my watch?
How do I activate my emergency watch?
Where do I find the watch phone number?
What can I do if the SIM ID and watch phone number are not shown on the watch?
How to avoid triggering false alerts?
How can I end an active alert?
How do I geolocate the watch?
How accurate is the geolocation?
Will there be an active alert if I geolocate the watch from the user portal?
See all 10 articles
Watch Management Portal
Why do I need a watch management portal?
How do I add helpers?
Watch settings overview in watch management
What is the difference between the three different watchface styles of the ESSENCE watch??
Overview of the SmartWatcher® app
Do I need the SmartWatcher® App as a helper?
How do I use the SmartWatcher® app as a helper?
Do I have to pay for the SmartWatcher® app?
Can I use the SmartWatcher® app if I am not a helper of a watch wearer?