Smartwatcher Technologies

General questions 4

• Which models are water resistant?
• How long does the battery last?
• How do I add helpers?
• Is it possible to determine an order of who is being called, or are all helpers contacted at the same time?

SPIRIT Getting Started 1

• SPIRIT Getting Started Video - (Swiss German version)

Subscriptions 7

• Active alert: How do Helpers get notified?
• PROFESSIONAL subscription: how does it work?
• Why do I have to fill out a questionnaire if I choose a PROFESSIONAL subscription?
• How do I add or change details of the emergency call center questionnaire?
• How can I change my subscription?

View all 7

SPIRIT and SPIRIT petite 3

• SPIRIT User Guide / Instruction Manual and relevant documentation
• How can I turn on the SPIRIT watch? / How can I turn off the SPIRIT watch?
• Why do I have to charge my SPIRIT or SPIRIT petite watch every day?

ESSENCE/MOTION models 5

• How do I trigger an alert on the ESSENCE and MOTION?
• What is the main difference between the ESSENCE and the MOTION watches?
• Can I also set an alert without pressing the red button on the ESSENCE and Motion?
• ESSENCE / MOTION instruction manual
• How can I end a call on the ESSENCE watch?

First usage of the Smartwatcher watch 4

• How do I register my watch?
• How do I activate my emergency watch?
• Where do I find the watch phone number?
• What can I do if the SIM ID and watch phone number are not shown on the watch?

Watch usage 10

• How to avoid triggering false alerts?
• How is an active alert ended? Can the wearer end the alert?
• How do I geolocate the watch?
• How accurate is the geolocation?
• Will there be an active alert if I geolocate the watch from the user portal?

View all 10

General question 3

• Why do I need a watch management portal?
• Watch settings overview in watch management
• What is the difference between the three different watchface styles of the ESSENCE watch??

SmartWatcher® app 5

• Overview of the SmartWatcher® app
• Do I need the SmartWatcher® App as a helper?
• How do I use the SmartWatcher® app as a helper?
• Do I have to pay for the SmartWatcher® app?
• Can I use the SmartWatcher® app if I am not a helper of a watch wearer?

SPIRIT FAQ 1

• Anwers to the 6 most Frequently Asked Questions (in Swiss German)

Thirty day Trial - Return Policy 1

• Returning your watch bought in the Smartwatcher webshop

Payments 1

• Why do I receive a payment reminder when I have selected "SEPA standing order" as my payment method?