Smartwatcher Technologies

General questions 7

• What are the advantages of a Smartwatcher emergency watch over mobile phone?
• Does the wearer of the watch need a smartphone?
• Do the helpers need a smartphone?
• How do I select the subscription for my emergency watch?
• Which subscription shall I choose?

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Watch features 2

• How long does the battery last?
• What is the main difference between the ESSENCE and the MOTION watches?

Subscriptions 7

• How do the helpers get notified of an alert with a FRIENDS & FAMILY subscription?
• How are the helpers of the subscription FRIENDS & FAMILY PLUS notified of an alert?
• How does the PROFESSIONAL subscription work?
• Why do I have to fill out a questionnaire if I choose a PROFESSIONAL subscription?
• How do I add or change details of the emergency call center questionnaire?

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First usage of the Smartwatcher watch 4

• How do I register my watch?
• How do I activate my emergency watch?
• Where do I find the watch phone number?
• What can I do if the SIM ID and watch phone number are not shown on the watch?

Watch usage 13

• How do I trigger an alert?
• Can I also set an alert without pressing the red button?
• How to avoid triggering false alerts?
• How can I end a call on the watch?
• How can I end an active alert?

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Watch Management Portal 4

• Why do I need a watch management portal?
• How do I add helpers?
• Watch settings overview in watch management
• What is the difference between the three different watchface styles?

SmartWatcher® app 5

• Overview of the SmartWatcher® app
• Do I need the SmartWatcher® App as a helper?
• How do I use the SmartWatcher® app as a helper?
• Do I have to pay for the SmartWatcher® app?
• Can I use the SmartWatcher® app if I am not a helper of a watch wearer?